HOTEL POLICIES
1. All guests registering must be 18 years old or older and must present photo ID upon check-in.
2. Check in time is at 3pm and check out time is at 12pm. In the case of late check-outs, a fee will apply for each hour after 12pm, until 5pm. Subject to availability.
3. If checking out later than 5pm, there will be an additional charge, equivalent to a full night’s rate.
4. Costa Rica's standard 13% sales tax is not included in the room rate.
5. Breakfast served in main restaurant is included in the rate. Breakfast is a la carte and includes high altitude organic brewed coffee or tea infusions, our juice of the day, a small plate of locally-grown fruit and one option from the menu. Additional items and sides are subject to an extra charge
6. All reservations will be confirmed via email.
7. All modifications or cancellations must be sent in writing (via e-mail) to our reservations department (email: reservations@rioperdido.com).
8. Cancelation requests must indicate the guest's full name, the quantity of people (adults and children) considered in the reservation, and the dates of check in and check out.
9. In response to the product that the hotel is committed to offer, we feel that guests 8 years of age and older, along with their families, can better enjoy the unique Rio Perdido experience. Therefore, reservations for those traveling with guests under 8 years of age are not accepted. Guests must be at least 8 years old at the time of check-in. No exceptions will be made.
10. Rio Perdido is a wildlife reserve that is in a critical stage of regeneration. If you must travel with a service animal, we will not be able to accept your reservation. We have had serious issues with this in the past and we will not make any exceptions.
11. In accordance with Costa Rica’s Law #9028, smoking and vaping are prohibited in all public areas throughout the country. Additionally, all rooms at Rio Perdido are non-smoking and non-vaping units. If you wish to smoke or vape, please consult reception for information about designated smoking/vaping areas.
12. Personal music players may not be used in any of the common areas, including the thermal river. If you absolutely must listen to your music while outside of your room, you must use headphones.
13. Room preferences and special requests (i.e. location or room assignment) are not guaranteed and are subject to availability at the time of check in.
14. Parking available on a complimentary basis.
